Our staff

As a client you can be assured that our kind and supportive carers are experienced in caring for your unique needs.  Our standards are demanding and we personally assess care staff for their personality, skills and qualifications. We take up personal interviews, comprehensive references and also enhanced police checks.

Our carers undertake the company’s comprehensive training programme and also attend mandatory on-going training to develop and update their skills.  Our training sets out the high standards expected of carers and includes safe and best working practices.

 Who are your carers?

Your carer will be local to your area and have been fully trained by City Care Services training team. They will also possess an enhanced Disclosure and Barring Service (DBS) check certificate. We offer male and female carers and if you have a preference you can let us know as we develop your programme of care.

Do you employ your carers?

Yes, all our carers are employed by City Care Services.

 

What tasks could my carer complete?

As many or as few as you wish from the following :

Household tasks e.g., housework, laundry, cooking, shopping.
Errands e.g., prescriptions.
Administrative help, for example help with form filling, letter writing, phone calls on your behalf.
Companionship, e.g., Conversation, reading, listening,
Personal care e.g. Getting up, toileting, bathing, washing, dressing, overseeing medication.

We are always looking to improve our services so if there is something in particular you would like help with please let us know.

 

Will my carer take me out? Accompany me for social outings?

We are always happy to accommodate our clients needs. Please call us to discuss any specific requirements.

 

What if I don’t like the carer?

If for some reason you would like to change your carer, you can do so in confidence by speaking to our friendly co-ordination team.