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Care Quality Standards

Client Reviews 2016

Care Quality Standards City Care Services Cambridge

Our 2016 client questionnaire review shows that 100% of clients would recommend us to their friends and family.  The service has been rated as Excellent and Good by 100% of respondents.


Care Quality Commission

City Care Services is registered with the Care Quality Commission (CQC), the independent body that regulates care provided in England by the NHS, local authorities, private companies and by voluntary organisations.

The CQC carries out regular and rigorous inspections of care providers and the outcomes of its inspections are shaped by priorities that include:

  • making sure that care is centred on people’s needs
  • making sure that their care protects people’s rights
  • acting swiftly to eliminate poor quality care
  • promoting high quality care.

You can view and download the latest CQC inspection reports on City Care Services here.

Our Mission Statement:  “We aim to provide our clients with a comprehensive service of care of the highest quality within their own home environment. We strive to offer a flexible, efficient and professional service, which is tailored to meet each person’s individual needs. We will treat each client with respect and remain sensitive to his / her individual needs and abilities, and aim to promote the client’s independence and personal dignity.”