Privacy Policy

Effective Date: 12/02/26

  1. Introduction City care Servoces (“Company”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws as of 2026.

By using our website https://citycareservices.co.uk (“Website”) and our services, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect We may collect and process the following categories of personal data:
  • Identity Data: Name, date of birth, and other identifying details.
  • Contact Data: Email address, phone number, postal address.
  • Technical Data: IP address, browser type, device information, operating system.
  • Usage Data: Information about how you use our website and services.
  • Marketing Data: Preferences for receiving communications from us.
  • Financial Data (if applicable): Payment details for transactions.
  1. How We Collect Your Data We collect personal data through:
  • Direct interactions (e.g., filling out forms, contacting us via email or phone).
  • Automated technologies (e.g., cookies, server logs, analytics tools).
  • Third-party sources (e.g., publicly available databases, service providers).
  1. How We Use Your Data We process your data for the following purposes:
  • To provide, manage, and improve our services.
  • To process transactions and payments.
  • To respond to inquiries and customer support requests.
  • To send marketing communications (where consent has been given).
  • To comply with legal obligations.
  • To protect our Website and business from fraud, security threats, or misuse.
  1. Legal Basis for Processing We process personal data under the following lawful bases:
  • Consent: Where you have given us clear consent to process your data.
  • Contractual necessity: Where processing is necessary to fulfil a contract with you.
  • Legal obligation: Where processing is required by law.
  • Legitimate interests: Where processing is necessary for our legitimate business interests and does not override your rights.
  1. Data Sharing and Third Parties: We only share your personal data where it is lawful, necessary, and proportionate to do so. This may include sharing with:
  • Service providers who support us with IT systems, payment processing, marketing, and analytics, under strict contractual obligations and only for the purposes we specify.
  • Other healthcare professionals and/or Health and Social Care professionals directly involved in your care, where it is necessary to protect your vital interests, provide safe and effective services, or as part of the delivery of health and social care services (Article 6(1)(d), 6(1)(e), and 9(2)(h) of the UK GDPR).
  • Law enforcement or regulatory authorities where we are required to do so by law or to protect your vital interests.
  • Business partners where necessary for service delivery and always in accordance with data protection laws.

We do not sell or rent your personal data to third parties.

  1. International Data Transfers If we transfer personal data outside the UK, we ensure appropriate safeguards are in place (e.g., UK-approved Standard Contractual Clauses, adequacy decisions) to protect your data in compliance with UK GDPR.
  2. Data Retention We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
  3. Your Rights Under UK GDPR Under the UK GDPR, you have the following rights:
  • Right to access: Request a copy of your personal data.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of your personal data where legally applicable.
  • Right to restrict processing: Request restriction of data processing.
  • Right to data portability: Receive your data in a commonly used format.
  • Right to object: Object to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at jessica@citycareservices.co.uk

  1. Cookies and Tracking Technologies We use cookies and similar technologies to enhance user experience, analyse website traffic, and provide personalized content.
  2. Data Security We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse.
  3. Complaints and Contact Information If you have concerns about how we handle your data, you can contact us at:

Home Straight

City Care Services Chelmsford
Ongar Business Centre
The Gables 
Fyfield Rd
Ongar
CM5 0GA
Tel: 01245 945883 
care@citycareservices.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

  1. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.